Welcome to Purenest! By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
To request a refund, please contact our customer service team at hello@purenest.com with your purchase details and reason for the refund request. Once your request is received, we will review the case and process it within 15 business days
Certain services, including but not limited to consultancy fees, administrative charges, and property viewing fees, are non-refundable once paid.
Refunds will be processed to the original payment method used at the time of purchase. Depending on your payment provider, the refund may take 5–10 business days to reflect in your account.
We do not offer property exchanges. However, if you encounter issues with a property, please reach out to us for guidance on resolving the matter.
Purenest reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
or any inquiries or to request a refund, please contact us at hello@purenest.comBy engaging with Purenest services, you acknowledge that you have read and agreed to our Refund Policy.